FREQUENTLY ASKED QUESTION

Frequently asked question about IntegraCall® product and services. 

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Getting started

+ What is IntegraCall® ?

IntegraCall® | Secure Compliance Hotline is a technology based hotline. There is no human involved in the information-gathering stage, keeping costs low and ensuring anonymity. The report sits on a server in the location it was made in, minimising risks related to data protection and security.

+ Who is Nicole?

“Nicole” is the chatbot that gathers information when a report is made. She was trained by experienced compliance professionals and investigators, using their collective knowledge and in-country field experience. Nicole speaks more than 100 languages, works around the clock so she’s available at anytime, and has the capacity to receive a massive number of calls at the same time.

 

Setting IntegraCall®

+ ARE THE CONFIGURATIONS DONE BY US OR BY THE RED FLAG GROUP?

All of the required configurations for the mobile app are done by The Red Flag Group in the initial setup phase. In Case Manager, you can change the categories on your end.

+ CAN I CHANGE THE MISCONDUCT CATEGORIES?

We understand each organisation has their own definitions of misconduct categories and wording. Interview workflows can also be customised, and questions can be changed and comments added. Please indicate this is your requirement upon signing up our services.