Which global hotline obstacle do you need to overcome?

 
 
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Global hotline telephony services are traditionally expensive and take time to roll out. And response times can be slow for reports made in less-common languages because of the lack of availability of interpreters.

 

As a result, companies struggle with:

  • a massive spend on system maintenance up to millions of dollars are spent to maintain the system – a cost which continuously increases without adding value
  • constant risk of delayed follow-up – the delay in actions taken when a case comes from overseas means more exposure to risk
  • a broken internal control system – employees are not encouraged to instantly report misconduct.
 
 
 

Communication channels and their forms are evolving

 
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‘Text messages now outrank phone calls as the dominant form of communication.’ (2015, Forbes)

‘Most Americans would rather type it than say it, report says’ (2015, Chicago Tribune)

 
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What an effective hotline reporting platform should be

 
 
 
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  • Simple and affordable to implement and maintain
  • Easy to access from anywhere, anytime
  • Promptly responsive and connected
  • Communicated in local languages
  • Configurable to company needs and policies
  • Compliant to local jurisdictions’ regulations
  • Integrated with a case management system
 
 

IntegraCall®

 

 

A simple, affordable and intelligent hotline platform that enables you to instantly take action and follow up a case, wherever it comes from, while ensuring you are compliant to any local regulations

 
 
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How IntegraCall® resolves obstacles and secures the effectiveness of your hotline system

 
 
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